Collections Recovery Supervisor

4 days ago

Singapore Citi Full time

**Responsibilities**: - Supervises a medium team who are responsible for Aged Debt (Recovery) - Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy - Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets - Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts) - Develops and implements policies and procedures to provide for more efficient Recovery processes - Typically deals with variable recovery issues with potentially broader business impact - Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results - Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. - Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas - Ensures the quality of tasks provided by self and others on team - Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results - Developed communication to exchanges ideas and potentially complex or sensitive information - May act as backup for manager - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 2-5 years experience in a related role with previous people management experience **Education**: - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**: Operations - Collections Default - **Job Family**: Recovery/Write-offs - **Time Type**: Full time - **Most Relevant Skills** Please see the requirements listed above. - **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter.- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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