Customer Service Representative

17 hours ago

Singapore PERSOL Singapore Full time

Location:

- Central / 中央- Central / 中央- Work Type:

- Permanent- Salary:

- 0 to 5000【仕事内容】

・メールおよび電話での問い合わせ対応

・見積書の提出およびシステム入力

・配送業者とのやり取り

・製品に関する情報提供

・その他関連する業務

【給与】

S$5,000（経験による）

【応募資格】

・2年以上のカスタマーサービスの経験をお持ちの方

・ビジネスレベルの英語力をお持ちの方（社内外でのコミュニケーションに必要なため）

=======================================

**Responsibilities**:

- Submits price quotations for each delivery and, if acceptable, enters the order into the OnePort online ordering system
- Checks lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any product is unavailable
- Liaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements
- Communicates information back to customer or affiliate office and requests approval for all extra charges
- Engages customers in upselling activities especially on ancillary grades
- Analyzing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost
- Reviews invoices from various suppliers, delivery agents, barging companies, etc. to verify that the charges are in accordance with our agreements
- Investigates any delivery complaints received with the supply port, Finance and the account manager as necessary
- Launches investigation using IMPACT tool to identify the root cause of the problem
- Visits customers with account managers to sort out specific problems or to train a customer’s staff in company’s order procedures and OnePort system
- Simple analytical dashboard for reporting and daily work
- Supports the efficient running and administration of the Inside Sales Representative Desk in Singapore
- Provides back-up to other offices in the event of illness or extended vacations
- This job may require after office work

**Requirements**:

- 2 years of customer service experience preferred
- Japanese language proficiency to liaise with Japanese clients

PERSOLKELLY Singapore PTE LTD| EA License No. 01C4394 | RCB No. 200007268E
MINOWA AYAME | Registration No.: R21103838

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