Service Coordinator

3 days ago

Changi, Singapore Esco Lifesciences Group Full time

Main Duties

**Responsibilities**:

- Ensure high level of customer satisfaction and effectively manage customer expectations.
- Monitor repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair.
- Keep and maintain an efficient record on all Service activities and progress.
- Keep the files and records up to date on latest procedure and solutions of all equipment.
- Maintaining good relationship and rapport with customers on service arrangement.
- Collate information from customers for Service engineers to perform on-site maintenance/installation services.
- Provide end-user or customer service arrangement.
- Liaise with inter department on day-to-day operation and schedules for Service Engineer.
- Ensure prompt correct information for invoices billing.

**Job Requirements**:
**Requirements**:

- At least a Diploma/Degree in any field. Fresh Graduates encouraged to apply.
- Relevant working experience in customer service, resource planning or operations is preferred but not required.
- Good knowledge in MS Office, Words, Excel, PowerPoint.
- Good command of spoken and written English.
- Meticulous, independent, committed, and able to multi-task in a fast-paced environment.
- Able to handle stress in a demanding work environment.
- Responsibility to complete daily tasks so as to ensure customer requests are met.
- Have strong customer, interpersonal and communications skills as well as a good sense of organization.
- Must have a diplomatic and professional behaviour, and must be sensitive to the client’s needs.

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