Assistant Operations Manager

4 days ago


Singapore Singapore Post Ltd Full time

Job Description - Understand the different types of services relating to parcel and mail business e.g. Registered Article, AM Mail, SmartPac, NDD, NSV, NOR and etc. - Understand the mail and parcel guidelines and schemes for the different categories of their service level for delivery. - Responsible for the efficient and smooth operation of parcel and mail transit processing for local posting as well as those received from overseas postal administrations. - Responsible for all the staff under his supervision in the section - To optimize the deployment of manpower under his charge so as to achieve high productivity and efficiency. - To ensure that all staff are properly trained to operate various machines for processing parcels and mail. - To enforce strict compliance of all related Work, Health and Safety matters for all staff within his supervision - Responsible for the processing of parcels and mail according to the priority to meet the service standard set by IDA. - Ensure all parcels and mail are processed timely based on the different priority and service level and are connected to delivery bases for delivery. - Responsible for the cleanliness and good housekeeping of the section - To enforce and ensure that staff comply with security rules by the management and to make random checks on staff lockers. - To be responsible for the investigation and follow-up action pertaining to customer's enquiry, request or complaints on matters relating to parcel and mail processing, surcharge mail or returned items. - To work closely with maintenance staff to ensure low machine down time and maximize the machine performance. - Take responsibility for all work performance of the unit, including down time and turnover of the staff. - To communicate and conduct dialogue sessions with staff in order to give and get feedback on matters pertaining to the section's operation. - To maintain and submit daily statistical reports of mail volume, machines, and staff performance. - Ensure and monitor staff discipline through monitoring and performance counselling of poor performers of all grades of staff in the workforce. - To oversee the day-to-day administrative staff matters such as attendance hours, annual leave, shift allowance, medical leave and ensure that all required information is updated daily. - To conduct regular random checks on work performed by staff to ensure unnecessary mistakes - To prepare and update operation instructions and procedures or other new projects as and when required. - Work with the line managers to generate production improvement strategies to improve productivity and efficiency on the operation floors. - To perform any other duties or assignments as instructed _I _assigned by superiors. Requirement - Min GCE "O" Level and above - At least 3 years of relevant supervisory experience in similar industry - Comfortable to perform rotating shifts



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