Moderation Quality Assurance Analyst

7 hours ago


Raffles, Singapore ByteDance Full time

**Responsibilities**:

- Conduct daily quality assessment work to evaluate the decisions made by the moderators.
- Help to build a quality assessment process suitable for the business.
- Conduct root cause data analysis and actionable plans & timelines to improve processes.
- Actively participate and provide insights to continuously improve & optimize the quality inspection standards, process, and platform.
- Enhance moderation policy and work closely with operations and safety teams.
- Provide prompt support, constructive feedback, and close supervision.
- Produce structural feedback and support, and act as a trusted point of contact for external stakeholders.

**Requirements**:

- Bachelor's degree or above.
- 3+ years of hands-on and in-depth experience in safety and quality analysis is a must.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Familiar with office software such as Excel, Word, PowerPoint, etc.

**Preferred Qualifications**
- Excellent analytical, organizational and stakeholder management skills.
- Ability to work well as part of a team and process a large amount of data to drive business strategies and decisions.
- Excellent communication skills for global collaboration.
- Familiarity with the policy and moderation landscape.


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