Policy Training Development Specialist

3 days ago

Raffles, Singapore ByteDance Full time

What will I be doing?
- You will partner with internal stakeholders in Policy and Ops to develop effective training material
- You'll conduct train-the-trainer sessions via instructor-led and online training methods
- Translate policy information into learning content to address the identified training needs and align with the desired performance outcome
- You shall create training plans and strategies utilizing various learning methodologies and leverage learning technology to roll out training resources(online live training sessions, safe-paces eLearning courses, online and blended learning solutions)
- Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to identify struggling areas that should be addressed through learning solutions
- Create and maintain training infrastructure to deliver high quality training materials, implement robust tooling solutions and to ensure consistency and compliance
- Measure learning effectiveness and analyze training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes

**Requirements**:
What should I bring with me?
- Bachelor's degree with equivalent 3+ years of practical experience in creating, developing, and delivering training programs
- You have a background in content moderation, policy development or trust & safety is a plus
- You have knowledge and understanding of adult learning concepts and methods
- Advanced computer and internet skills, experience with LMS platforms is preferred
- Excellent planning and organization skills, ability to independently manage multiple small to medium scale training projects from initiation to delivery
- Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal skills
- You have the ability to adapt to business needs and work in a fast-paced environment
- You have experience working with international partners across different time zones and cultures

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