Customer Success Manager

20 hours ago

Singapore Teradata Full time

What You’ll Do

You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore.

Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.

Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions with continuous engagement, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.

Who You’ll Work With

Work with the rest of the GTM and CS team within Singapore and/or APJ region

You will demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.

The position reports to our director based in Singapore leading the team of 4 members.

5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)

Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.

Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.

BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.

Possess a keen interest in and understanding of developments in data and analytic technologies.

What You’ll Bring

A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
Possess the ability to multi-task and manage competing priorities across multiple customers.
Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
Demonstrate excellent organizational and people skills.
Prior experience managing Enterprise and Public Sector accounts in Singapore will be an advantage.
Excellent English proficient and presentation skills.

  • Customer Success Manager

    20 hours ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Manager

    1 week ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    20 hours ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    7 days ago

    Singapore ViSenze - Artificial Intelligence for the Visual Web Full time

    ViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...

  • Customer Success Manager

    2 weeks ago

    Singapore X0PA AI Full time

    Join to apply for the Customer Success Manager role at X0PA AI Join to apply for the Customer Success Manager role at X0PA AI X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of...

  • Customer Success Manager

    2 weeks ago

    Singapore Cellebrite Full time

    Overview Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...

  • Manager, Customer Success

    1 week ago

    Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...

  • Customer Success Manager

    20 hours ago

    Singapore Glassbox Ltd. Full time

    Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...

  • Customer Success Manager

    1 week ago

    Singapore Digify Full time

    Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...

  • Customer Success Manager

    1 week ago

    Singapore REFINITIV ASIA PTE. LTD. Full time

    This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.We are looking for a highly motivated and hard-working professional to join our Customer...