Customer Success Manager

1 week ago

Singapore Teradata Full time

What You’ll Do

You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore.

Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.

Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions with continuous engagement, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.

Who You’ll Work With

Work with the rest of the GTM and CS team within Singapore and/or APJ region

You will demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.

The position reports to our director based in Singapore leading the team of 4 members.

5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)

Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.

Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.

BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.

Possess a keen interest in and understanding of developments in data and analytic technologies.

What You’ll Bring

A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
Possess the ability to multi-task and manage competing priorities across multiple customers.
Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
Demonstrate excellent organizational and people skills.
Prior experience managing Enterprise and Public Sector accounts in Singapore will be an advantage.
Excellent English proficient and presentation skills.

  • Customer Success Manager, Customer Success

    1 day ago

    Singapore DENODO Full time

    DENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...

  • Customer Success Manager

    1 week ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Manager, Customer Success

    3 days ago

    Singapore Clarivate Full time

    Information Blurb The Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software...

  • Customer Success Manager

    1 week ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    5 days ago

    Singapore EngageRocket Full time

    Customer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We're looking for a Customer Success Manager (CSM)with strong project management experience who...

  • Customer Success Manager

    6 days ago

    Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time

    **Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...

  • Customer Success Manager

    2 weeks ago

    Singapore X0PA AI Full time

    Join to apply for the Customer Success Manager role at X0PA AI Join to apply for the Customer Success Manager role at X0PA AI X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of...

  • Customer Success Manager

    5 days ago

    Singapore TRSS Full time

    The Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions. About the Role In this opportunity as a Customer Success Manager, you will: Cultivate and sustain strong relationships with customer

  • Customer Success Manager

    5 days ago

    Singapore BITDEFENDER APAC PTE. LTD. Full time

    **Bitdefender** **About the Role**: Bitdefender, the technology leader in the security software industry, is seeking for a Customer Success Manager for the SEA/ANZ market to join it’s rapidly growing the Global CSM Team. The CSM at Bitdefender plays a pivotal non-commercial role centered on maximizing customer satisfaction, retention, and growth. Acting...

  • Customer Success Manager

    1 week ago

    Singapore Glassbox Ltd. Full time

    Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...