Technical Solution Lead

2 days ago

Singapore Johnson & Johnson Full time

The IT Lead /Service specialist based out of Singapore will play a leadership role for Technical services CRM Commercial projects. In this role, he/she is responsible for working with business analysts, developers and stakeholders to design and implement CRM solutions. He/She will play a crucial role in various aspects of the CRM integration and implementation including architecture, design, system testing, and user acceptance testing. He/She will lead the effort to document technical requirements, architecture, and design of deployment and integration of the CRM solution. As a lead, He/she will guide and mentor developers and always communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks. The IT Lead - CRM reports directly to CRM regional manager.

**Major Duties & Responsibilities**

Responsibilities will include, but are not limited to:

- Setting standards for the development and integration of the CRM solution
- Design & implement APIs and web-based interfaces
- Recommend cost effective technology solutions for business challenges
- Communicate development status on a regular basis to Regional service owner, Application Development and stakeholders, escalating any identified risks
- Manage a team of developers

Collaboration
- Work across multiple BT, Architecture, PL and TS groups to define and deliver innovation solutions
- Accountable for cross-stable team communication
- Single point of contact for SFE/CRM Solutions, vendors, and enterprise platform owners
- Understands core internal IT products and ability to drive business value
- Engage and work with BTLs/Domain Leads and multi product line leaders to shape & design IT solutions

Business Process Improvement
- Work across multiple business technology and product line groups to define and deliver innovative solutions

Leadership by influence
- Lead cross functional teams to drive them to a solution that addresses the business needs
- High level of flexibility to ensure responsibility for the shape and design of projects required throughout any multi area of the business and cross PLs solutions
- Communicate within the technical and business environments with ability to interpret, develop and present information to multiple audiences

The Technology Solution Lead (SFE) will be a Subject Matter expert in SFDC platform solutions offered throughout Johnson & Johnson Technology

**Qualifications**
Required Qualifications**:

- Bachelor’s degree in the field of Information Technology, Computer Science, Business or related field.

**Required Years of Related Experience**:

- Business Experience: Minimum 5 years of Business Experience.

**Required Knowledge, Skills and Abilities**:

- Proven mentorship of development team direct reports preferred
- Experience in Agile development methodologies

**Primary Location**
Singapore-Singapore-Singapore
- **Organization**
Johnson & Johnson Pte. Ltd. (8435)
**Job Function**
Info Technology
**Requisition ID**
2206001553W

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