Fraud Management Specialist Sg

3 days ago

Singapore CIMB Group Full time

**Responsibilities**:
**Fraud Detection and Analysis**
- Monitoring accounts and transactions for suspicious activity using various tools and systems.
- Analysing fraud alerts and reports to identify potential fraud patterns and trends.Investigating fraud cases, gathering evidence and documenting findings by collaborating with outsourced service provider if necessary.

**Investigation and Resolution**
- Conducting in-depth investigations of suspected fraudulent activities and escalate cases accordingly.
- Interviewing customers, employees, and other relevant parties.Collaborating with law enforcement agencies and other internal teams (e.g., legal, compliance, ITD). Participate in Fidrec adjudication, when necessary.

**Fraud Prevention**
- Developing and implementing fraud prevention strategies and controls.
- Educating customers, staff, and the public on fraud risks and prevention techniques.Recommending improvements to existing rules in fraud detection system and procedures/processes for operational efficiency and effectiveness.

**Reporting and Compliance**
- Preparing management reports and regulatory reports.
- Be conversant with relevant laws, regulations, and Bank policies.Staying updated on the latest fraud trends and regulatory changes.

**Customer Support**
- Providing support and guidance to customers who have been victims of fraud.Assisting with account recovery and providing advice on fraud prevention.

**Collaboration and Communication**
- Collaborating with internal stakeholders within the Bank and externally with Regulators/SPF/Anti-Scam Centre/peer banks and fraud risk industry counterparts to share information and coordinate efforts.Communicating effectively with customers, both verbally and in writing.

**Requirements**:
**Qualifications**:
Degree

Professional Qualification and/or Regulatory, Licensing Requirements

Technical and Regulatory Knowledge, relating to Fraud and Scams

Relevant Work Experience
- At least 5-10 years of relevant investigative experience in fraud risk and scam related areas is preferredStrong relationships with Law Enforcement Agencies will be a plus point

Technical/Functional Skills
- Familiar with relevant Regulatory Acts/Notices/Advisories
- Strong analytical skill and eye for detail
- Good communication and interpersonal skills
- Independent, versatile and able to perform under pressure
- Knowledge of Consumer Banking business practices, processes and procedures
- Proficient in MS Word, Excel, PowerPoint & Fraud systems
- Analytical skills in data interpretation
- Investigation skill & reports preparation
- Visa/MasterCard Rules and Regulations including chargeback process
- Complaint Management matters on fraud and authorizations areas
- Proven track record of managing complex investigations with excellent analytical, problem-solving & risk mitigationStrong understanding of changing fraud and scams typologies in the financial industry for Consumer Banking

Personal Skills (Soft Competencies)
- Good communication skills, written and spoken with the ability to communicate at all levels
- Planning and organizing

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