Fraud Risk Specialist

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

We're looking for a Fraud Risk Specialist to work onsite within our Digital Bank. We're a small, but growing venture, with new and exciting problems to solve. We work in project-based sprints in small, interdisciplinary teams.

As a 1st Line of Defence Fraud Risk Specialist, you will be instrumental in the implementation of a cutting-edge strategy for oversight, monitoring and management of fraud risk for a new banking model.

This is a fulltime position reporting to the Head of Core Ops

Leadership Responsibilities:
You will be responsible for advising on the operational implementation of Fraud policy and regulatory requirements, and ensuring such process control changes are executed in compliance with the requirements. Some of the key responsibilities will include:

- Recruit, train, coach and develop immediate reports ensuring team growth and succession.
- Oversee individual performance for immediate reports.
- Conduct regular/periodic quality reviews for the team /for direct reports.
- Ensure workflows, coverage, reporting and escalations are appropriately managed.
- Manage and monitor vendors and ensure adherence of the agreed service level agreement.
- Productivity and efficiency management
- Ensure high customer service satisfaction by meeting or exceeding expectation through the implementation of service level agreement and standards
- Actively contribute to planning and continuous improvement of the global due diligence function.
- Undertake any projects/assignments as determined by management.
- Work closely with fraud risk strategy team to review fraud rules to align with most recent fraud trends

Daily Deliverables
- Manage responses to fraud incidents escalated to FRM,
- Investigations, booking of fraud losses and reporting in a timely manner
- Doing root cause analysis and suggest improvements in controls and processes
- Support and manage external agencies in fraud related matters
- Ensure a good and effective market intelligence network by maintaining a working relationship with industry members to keep abreast of fraud management developments, threats and trends. Pro-actively propose additional or new mitigating measures to manage emerging fraud risks, based on changing fraud trends and landscape.
- Recommend and assist in development of infrastructural support for FRM functions.
- Promote fraud risk awareness by providing staff training, guidance and advisories to Business and Support Units on fraud incidences.
- Review effectiveness of the fraud rules on a monthly basis and ensure we maintain a healthy balance between the risk and customer experience
- University Degree or equivalent preferred.
- 7 years in practical fraud risk management.
- Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
- Experience in law enforcement and investigation processes would be an added advantage.
- Possess good working relationship with law enforcement agencies.
- Have good working knowledge of cyber frauds and social engineering modus operandi.
- Have knowledge of the financial services industry, specifically in banking
- Demonstrates successes in working both independently and with a team.
- Good interpersonal skills.
- Excellent written and communication skills
- Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.
- Work with 2nd Line of Defence stakeholders to continuously improve the operational efficiency and effectiveness of fraud risk management processes.
- Self-motivated, delivery focussed and able to work well under tight timelines and pressure.