Customer Service Executive

3 days ago

Tiong Bahru, Singapore EPOS PTE. LTD. Full time

**Job Highlights**

Great Opportunities for Learning, Personalized and Professional Training for Career Growth

Attractive Salary + Incentives

**Our Vision**

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

**Responsibilities**:

- Maintain high levels of customer satisfaction at all times
- Provide product training for new clients
- Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
- Manage and resolve customer complaints and feedback
- First contact resolution of all cases handled
- Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
- Portray a positive and helpful attitude to external and internal customers
- Provide ideas to improve customer experience

**Working hours**:

- Monday - Friday 9am to 6pm

**Benefits**:

- Full training and guidance for newcomers.
- Skills Development Program
- Acquire both technical and soft skills that will ensure long-term career stability and personal growth
- Advancement based on performance instead of seniority
- Good career advancement
- Monthly incentives/bonuses up to $500 based on performance
- Dynamic and friendly environment - Not for the dull and boring

**Requirements**:

- Minimum 2 years experience in customer service.
- Communication: Multilingual (English and Chinese) is an advantage
- Display a positive attitude towards learning
- Training will be provided, technical knowledge is not required
- Ability to learn and acquire product knowledge: good attitude and hardworking
- Shows initiative and is proactive
- Detail oriented, honors deadlines, keeps promises, and maintains service standards
- Friendly, cares about customers, able to handle stress
- Able to talk to customers with confidence, civility and tact

**Additional Information**

Career Level : Junior Executive

Qualification : Not Specified

Years of Experience : 2 years

Job Type : Full-Time

Job Specializations : Services, Customer Service

Pay: $2,500.00 - $3,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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