E-retail & Client Solutions Is Manager

3 days ago


Singapore Louis Vuitton Malletier Full time

**Position**:
**Key Roles and Responsibilities**
- Focus on omnichannel processes that aim at creating a unified and seamless experience for our clients regardless of their touchpoint with the Brand.
- Play a vital role in digital operations of South Asian markets based in the Louis Vuitton zone office in Singapore.

**eRetail, CRM and Client projects and support**

This consists of two main activities:

- Projects: Deploy new solutions and enhance existing solutions for South Asia markets.
- Support: Interact with support organizations to ensure respect of SLA on incident resolution, periodic reviews, KPI reporting.
- Act as main entry point for business departments in countries and for the corporate teams on digital and omnichannel topics.
- Lead regular business reviews with stakeholders on existing projects, execute business initiatives and campaigns as well as service on support and incidents.
- Maintain relationship with local actors (3PL, Payments, etc.) in various countries: service monitoring & evaluation, evolution roadmap, etc.
- Interact with Asia Pacific regional office and the corporate head office in Paris.

**Profile**:

- 5+ years of experience in IS related field linked to such as Digital / Ecommerce / CRM User Experience / Mobile App / Omnichannel / Payment projects and support.
- Project management experience in an international and multinational corporation context.
- Extensive experience in business analysis, consultancy and documentation of business processes.
- Good command in English. Any other Asian languages and French is a plus.



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