E-Commerce | Retail Sales Manager

15 hours ago

Singapore Red Dot Holdings LLP Full time $100,000 - $120,000 per year
E-Commerce | Retail Sales Manager (Singapore)

Location: 18 Howard Road, Novelty Bizcenter

Employment: Full-time

About Us

Red Dot Photo is a Singapore-based e-retailer for photography & videography equipment—serving creators from hobbyists to studios with trusted brands, fast local delivery, and hands-on advice.

The Role

Oversee more than 10 stores across Shopee, Lazada, Tiktok and Shopify stores, offline retail channel as well as B2B channels. This is a hybrid commercial role: part online trading manager, part retail sales leader. You'll drive weekly sales targets, optimise product listings and campaigns, lead a small sales team, and turn in-store/online traffic into repeat customers.

Key Responsibilities
  • P&L & Trading

    Own weekly/monthly sales targets, margin, and inventory turns.

Plan promos, bundles, and new-product launches (go-to-market calendars).
- Merchandising & Content

Optimise titles, meta descriptions, attributes, and images for SEO/GMC.

Maintain product taxonomy, pricing, and stock accuracy in Shopify.
- Performance Marketing & CRM

Coordinate with ads/creative on Meta/Google, affiliates, and marketplaces.

Run email/SMS/WhatsApp flows, onsite banners, and conversion experiments.
- Retail & Customer Experience

Lead the retail sales team: rostering, coaching, sales playbooks.

Ensure premium consultative service; manage escalations and reviews.
- Operations

Forecast demand with suppliers; manage replenishment and RTVs.

Oversee pick-pack-ship SLAs, click-and-collect, and after-sales workflows.

Requirements
  • 4 years in e-commerce or retail sales management; Shopify experience preferred.
  • Strong grasp of SEO, Google Merchant Center, feeds, and product data hygiene.
  • Comfortable with GA4, Looker/Data Studio, or similar analytics tools.
  • Hands-on with promotions, pricing, and cross-sell/upsell tactics.
  • Team leadership experience (hiring, coaching, performance reviews).
  • Excellent written/spoken English, Mandarin and Malay a plus for supplier/customer communications
  • Passion for photo/video gear is a strong advantage.
What We Offer
  • Competitive salary + performance bonus
  • Staff purchase program on cameras, lights & accessories
  • Learning budget for certifications/gear training
  • Growth path to Head of Commerce

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