IT Support Engineer

4 days ago

Singapore ASCENTIS PTE. LTD. Full time

Unlock Your Potential with a Growing and Dynamic Company.

At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast Asia.

Our success is rooted in our core values: PACT - professionalism, accountability, consistency, and teamwork. These values drive our dynamic and fast-paced environment, where results matter. We believe in fostering a culture of open communication, where every voice is valued, and ideas are encouraged to flourish. One of our key differentiators is our flat organizational structure, which promotes a collaborative and inclusive work environment. Our management team is hands-on and approachable, working side by side with our talented employees to drive innovation and achieve remarkable results. As a growing company, we offer tremendous potential for personal and professional growth. We embrace a meritocratic approach, recognizing and rewarding the contributions of talented individuals who thrive in a team-oriented setting.

We believe in providing ample opportunities for our employees to take on new challenges, learn, and advance their careers. If you are a passionate and driven individual seeking a rewarding career in a company that values your skills and potential, Ascentis is the place for you.

Join us on our journey of success and be part of a team that is shaping the future of our industry. We look forward to welcoming exceptional talent who share our values and are ready to make an impact. Together, we can ascend to new heights.

**Job Description**:

- User’s account administration and simple server administration
- To reformat and re-setup Windows/Mac/Linux machines
- Setting up peripherals devices and any equipment required
- Provide desktop support at customer’s site
- Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
- First level troubleshooting of network connectivity in a Lan/Wan environment
- To provide standby support for the deployment at client’s site
- Any Other Ad-hoc Duties as Required or Assigned

**Qualifications**:

- Bachelor’s degree or Diploma in Engineering, Computer Science/Information Technology, or similar industry experience.
- Preferably at least 1 year of experience in a technical service role, but fresh graduates are welcomed to apply
- Good communication skills, analytical thinking and systematic problem-solving skills
- Able to work with the team or independently with minimum supervision
- Good customer service and support attributes
- Self-motivated and eager to learn
- This role is based in Singapore

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