Customer Service Helpdesk
4 days ago
**Experiences**
a) Previous **experience in Banking line is preferred**
c) **Knowledge on Macros is a must**
**Job Scope**
a) Perform follow-ups to ensure problems have been resolved.
b) Communicate problems and issues through weekly update in meeting
c) Provide suggestion and solution to user
d) Work with technology/ support or PMO in resolving issues
f) Understand and record issues for tracking or investigation purpose based on current system and new enhancements/features.
g) Automation process for issue recording and sharing.
**Duties**
a) Perform post-resolution follow-ups to ensure problems have been adequately resolved.
c) Continuous suggestion for improvement of the system, job automation, performance tuning.
d) Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system usage
Required individual which is productive, dedicated, manage time well with great heaps of patience.
**Job Type**: Contract
Contract length: 12 months
Schedule:
- Monday to Friday
**Experience**:
- Banking Domain: 1 year (preferred)
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