Client Contact Analyst

2 weeks ago

Singapore Citigroup Full time

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
The Client Contact Analyst is responsible for executing day to day customer service activities including:

- Assist with performing call confirmation with client on their instructions (exclude Investments related).
- Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
- Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
- Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
- Other job-related duties may be assigned as required.

**Other Qualifications**:

- Previous relevant experience preferred.
- Strong verbal and written communication skills in Japanese and English a must, to support Japanese and Singapore markets. Proficiency in Mandarin will be an added advantage.
- Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
- Ability to problem solve and analyze data with demonstration of attention to detail.
- Client facing experience; strong background of client servicing and telecommunication skills.
- High School diploma or equivalent may be considered

The Service Analyst is responsible for executing day to day customer service activities including:

- Assist with performing call confirmation with client on their instructions (exclude Investments related).
- Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
- Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
- Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
- Other job-related duties may be assigned as required.

**Other Qualifications**:

- Previous relevant experience preferred.
- Strong verbal and written communication skills in Japanese and English. Proficiency in Mandarin will be an added advantage.
- Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
- Ability to problem solve and analyze data with demonstration of attention to detail.
- Client facing experience; strong background of client servicing and telecommunication skills.
- High School diploma or equivalent may be considered**Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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