Global Client Support Analyst

3 days ago

Singapore JPMorganChase Full time

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Support Analyst within the Client Onboarding & Services team, you will be a key player in our service center operations, providing exceptional customer service and support. You will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. You will also be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients.

**Job responsibilities**
- Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time
- Adhere to the department policies and procedures and drive the same value within your team
- Work independently and in a team environment to maximize productivity in a most efficient manner
- Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
- Help align your and your team’s performance to the broader organizational goals
- Participate in team projects and governance activities

**Required qualifications, capabilities, and skills**
- Minimum of 3 years of relevant experience in customer service or operations (knowledge of Swift MT/MX) in a financial institution.
- Graduate Diploma or equivalent
- Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
- Excellent communications skills, able to effectively communicate clearly and concisely to support our clients based in Singapore / APAC / EMEA / North America
- Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
- Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

**Preferred qualifications, capabilities, and skills**
- Ability to use data to create metrics and reporting
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Willingness and ability to learn new technology/ tools

  • Global Client Support Analyst

    2 weeks ago

    Singapore JPMorganChase Full time

    **JOB DESCRIPTION** This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments! As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and...

  • Cyber Security Analyst

    1 day ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Hybrid Operations

    7 days ago

    Singapore Wellington Management Global Holdings Ltd Full time

    A global investment management firm in Singapore is seeking an Analyst for their Business Operations & Strategic Delivery team. This role focuses on enhancing operational efficiencies and supporting client-facing teams across the APAC region. The ideal candidate will have relevant experience, strong analytical and communication skills, and a readiness to...

  • Lead Analyst, Global Client Management, Asia Pacific

    1 day ago

    Singapore THE BANK OF NEW YORK MELLON Full time

    **About BNY Mellon** **What we do**: Global Client Management (GCM) positions BNY Mellon as a provider and partner of choice for the largest, most complex, fastest growing, and most strategic global client relationships. The team identifies major opportunities and drives growth and service delivery around “top of mind” strategic issues. Key to GCM’s...

  • 2025 Bny Analyst Program

    2 weeks ago

    Singapore The Bank of New York Mellon Corporation Full time

    **2025 BNY Analyst Program - Global Client Management** At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...

  • Apac Cybersecurity Analyst

    2 weeks ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence, and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Analyst / Senior Analyst - Offshore Wind

    5 days ago

    Singapore Westwood Global Energy Group Full time

    Offshore Wind - Analyst / Senior Analyst Westwood Global Energy Group The Westwood Global Energy Group (WGEG) is home to some of the most respected solutions in energy market research and intelligence. We provide the actionable insight that businesses, industry bodies and investors need to answer their most strategic, technical and commercial questions. We...

  • Sales Support Analyst

    3 days ago

    Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Our client, one of world’s largest financial services institutions is looking for: **Sales Support Analyst** - Implement strategic initiatives by working closely with internal and external stakeholders on Corporate Bancassurance products, market and sales support offerings to meet the needs of DBS customers. - Develop customers insights that can be used to...

  • Analyst, Account Support

    1 day ago

    Singapore Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Senior Insights Analyst

    6 days ago

    Singapore RFI Global Full time

    **Job Title**: Senior Insights Analyst **Location**: Singapore **Salary**: Competitive + bonus **Status**: Full Time, Permanent - _To be considered for this role you must have the legal right to live and work in Singapore. RFI Global does not provide visa sponsorship_ **Company Overview** Operating across 49 global markets and with offices on 4...