Lead, Product QA/qc, Project Management

Job ID: 20031
- Location: ST Engineering Jurong East Bui, SG
- Description:

- ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

**Join our Cyber Team**

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are seeking experience and dynamic lead to oversee and drive quality assurance and quality control processes, manage project execution end-to-end, and ensure seamless service delivery for products and services. This role acts as the linchpin between engineering, product, and client teams, ensuring products meet the highest quality standards, projects are delivered on time and budget, and service delivery exceeds customer expectations.

**Key Responsibilities**

**1. Quality Assurance & Quality Control (QA/QC)**
- Develop, implement, and maintain comprehensive QA/QC processes and standards for product development.
- Lead test planning, test case creation, execution, defect tracking, and root cause analysis.
- Ensure compliance with industry standards and regulatory requirements.
- Drive continuous improvement in product quality and reliability through data-driven insights.
- Collaborate closely with engineering teams to embed quality into the development lifecycle.

**2. Project Management**
- Plan, execute, and close projects according to strict deadlines and within budget.
- Define project scope, goals, deliverables, resource allocation, and timelines.
- Monitor project progress, manage risks, issues, and change requests.
- Facilitate communication among cross-functional teams (engineering, product, sales, support).
- Use project management tools and methodologies (Agile, Scrum, Kanban) to optimize workflows.
- Provide regular status reports to stakeholders and senior leadership.

**3. Service Delivery Management**
- Ensure smooth delivery of products and services to customers, meeting SLAs and customer expectations.
- Coordinate with support, operations, and product teams to resolve service issues promptly.
- Develop and implement service delivery frameworks and best practices.
- Monitor service metrics (uptime, response time, customer satisfaction) and drive improvements.
- Act as escalation point for complex service delivery challenges.

**4. Leadership & Team Collaboration**
- Lead and mentor QA, project management, and service delivery teams.
- Foster a culture of accountability, quality focus, and customer-centricity.
- Collaborate with product management and engineering to align quality and delivery goals.

**Required Qualification & Skills**

**Quality Assurance & Project Management**
- 7+ years experience in QA/QC, project management, or service delivery roles.
- Strong knowledge of QA methodologies, tools (e.g., Selenium, JIRA, TestRail), and automation.
- Proven experience managing software or product development projects from initiation to closure.
- Certified Project Manager (PMP, PRINCE2, or Agile certifications) is a plus.

**Leadership & Communication**
- Demonstrated ability to lead cross-functional teams and manage multiple priorities.
- Excellent organizational, analytical, and problem-solving skills.
- Strong stakeholder management and communication skills, both technical and non-technical.
- Customer-focused mindset with a drive for operational excellence.

**Demonstrated Success Metrics**
- Product quality: Defect density, test coverage, defect resolution time.
- Project delivery: On-time, on-budget completion, scope adherence.
- Service delivery: SLA compliance, customer satisfaction scores, incident resolution times.
- Team performance: Productivity, retention, and continuous skill development.

**Work location: Jurong East**

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to