Head, HR Operations

1 week ago

Buona Vista, Singapore A*STAR Agency for Science, Technology and Research Full time

A*STAR Human Resource (HR) Division’s vision is to develop all staff to their fullest potential and to help them make meaningful contributions to the organisation and to Singapore. A*STAR HR aspires to provide valued HR services to attract, develop, motivate and retain the best talent to help A*STAR achieve its mission.

The HR Division comprises the Recruitment, Planning, Talent Management, Analytics, HR Operations, HR Policy and HR Partners departments.

As a member of the Operations department, your day-to-day responsibilities are as follows:

- Lead the team to develop and review SOPs within scope and exercise independent analysis and judgement when executing the SOPs.
- Lead the team to conduct random audit of the claims (benefits claims include fitness subsidy, health screening and dental subsidy while non-benefits claims include local transport, overseas air travel and miscellaneous expenses) and investigate and address the abnormalities.
- Manage the outsourced claims processing vendor and review the claims reports submitted for reporting purposes.
- Lead the team and stakeholders to streamline claims related work processes and implement improvements, including system enhancements and changes, or in other ad-hoc projects, to enhance efficiency and effectiveness.
- Use technology or data analytics to improve productivity and processes, and support SOPs review.
- Provide prompt and follow through advisory and customer service to the colleagues and forge closer partnership with the stakeholders.

**Requirements**:

- Meticulous, responsible, and detail oriented.
- High level of initiative, independent with strong problem solving skills.
- Preferably to have experience in conducting process review and developing SOPs.
- Team player and able to work well under pressure and tight deadlines.

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