Survey Experience Officer

2 days ago


Central Singapore PERSOLKELLY Full time

Survey Experience Officer (Inbound)

**Salary**: $3,000

Duration: Yearly renewable contract

Working Location: Clarke Quay and Novena

**Responsibilities**:

- Attend to incoming hotline calls from customers
- Conduct phone interviews and manage respondents' queries
- Ensure highest level of customer experience
- Data entry and administrative work
- Status update report to supervisor
- Handle escalated cases and follow up with respective respondents until resolved
- Conduct data verification of completed cases to ensure accuracy and reliability of data Met daily and weekly KPI

**Job Requirements**:

- Singaporean
- At least 3 year(s) of working experience in customer service or call centre environment
- Excellent customer service skills
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Excellent interpersonal skills
- Excellent problem solving and negotiation skills Able to work in fast paced environment

Reg No. R1989461 (Suzana Binte Slemat)

**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - **EA License No. 01C4394



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