Reservation Officer
1 week ago
Industry/ Organization Type: Tourism
- Position Title**:Reservation Officer**:
- Working Location: Henderson Road
- Working Hours: 5.5 days per week (8.30am - 5.30pm/ 9am - 6pm)
- Salary Package**:Basic Salary + Allowance + Commission + Annual Bonus**:
- Duration: Permanent
**Key Responsibilities**
- Achieve performance standards, including call quality and efficiency.
- Resolve customer issues by identifying root causes and providing effective, long-term solutions.
- Escalate customer service issues to superior or management when necessary.
- Collaborate with the sales and operations teams to address agent concerns and assist with retention efforts.
- Work with the Technical Support team to help with inquiries about agent accounts or products.
- Participate in all training and educational activities when needed.
- Fully adhere to privacy and confidentiality policies.
- Ensure all reservations are processed according to established procedures
- Ensure all work aligns with company standards and training, including accurate and complete paperwork for functions, such as coach charters, guest preferences, booking supplements, and payment details.
**APPLY NOW**
- Minimum GCE N-Level or equivalent.
- At least 1 year of customer service experience, preferably in a service-related industry.
- Previous call centre experience is an added advantage
- Strong data entry skills and organizational skills.
- Willing to work a flexible schedule and occasional overtime as needed.
Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641
**Job Types**: Full-time, Permanent
Pay: $1,900.00 - $2,800.00 per month
License/Certification:
Work Location: In person
-
Reservations Officer
2 weeks ago
Central Region, Singapore Mandarin Oriental, Singapore Full time $30,000 - $60,000 per yearRESERVATIONS OFFICERMandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is...
-
Reservation Officer
1 week ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeProcesses reservations by mail, telephone, central reservation systems referral. - Processes reservations from the sales office, other departments, corporate companies and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of...
-
Reservation Officer
2 weeks ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeThe **Reservations Officer **responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance...
-
Reservations Officer
2 weeks ago
Singapore Conservatorium Hotel Full time $30,000 - $60,000 per yearReservations OfficerJR-02113RoomsFull timePermanentMandarin Oriental, SingaporeRESERVATIONS OFFICERMandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth...
-
Reservations Officer
1 week ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Promote and sell the Hotel products and services - Maintain a high level of product and service knowledge - Develop and maintain a regular pattern of sales activities with regular clients - Prepare and execute action plans which increase reservation sales and associated business - Manage group reservation and rooming list, accept &...
-
Reservations Officer
1 week ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time**Summary** As a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy. **Responsibilities**: - Ensure accurate and timely processing of...
-
Reservations Officer
2 weeks ago
Singapore FURAMA PTE. LTD. Full timeFurama RiverFront, Singapore is currently looking for a detail-oriented Reservations Officer to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system.Job Descriptions Performing day-to-day Room Reservations sales activities of the...
-
Reservations Officer
3 days ago
Singapore NSK HOTEL PTE. LTD. Full timeThe Reservations Officer assists the Sales and Revenue department with FIT reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Answers, confirms and ensures all bookings are accurately entered into the computer based on...
-
Reservations Officer
4 days ago
Singapore ONE FARRER PTE. LTD. Full timeDetermine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services. - Coordinate and communicate with all other business units to ensure a smooth operation. - Maintain knowledge of special rates, offers and any other promotions and packages. - File and organize documents and maintain stationery and...
-
Reservations Officer
4 days ago
Singapore NSK HOTEL PTE. LTD. Full timeThe Reservations Officer assists the Sales and Revenue department with FIT reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Answers, confirms and ensures all bookings are accurately entered into the computer based on...