Director, Head of Pvb Client Reporting

Job ID: 25742

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 21 Apr 2025

**Job Summary**
- Head the newly set up team for the PvB - Client Reporting & Delivery
- Drive the refinement of PvB client statements globally
- Engage front to back stakeholder throughout the process/initiative to communicate changes effectively and gather feedback, ensuring the refinement initiative are executed seamlessly
- Ensure compliance with external regulatory requirements, internal control standards and group compliance policy in the locations during various rollout/implementation
- Manage governance and supervision of client reporting including customised report, reference letter, etc.
- Work with respective stakeholders to maintain comprehensive and up-to-date documentation of defined client reporting processes

**Key Responsibilities**

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the SGHK Private Banking to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Private Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Relationship Manager, 2nd line and 3rd line support functions (e.g. Ops Risk, Fraud Risk, ICS Risk, Conduct Risk, Group Internal Audit)**Other Responsibilities**
- Embed Here for good and Group’s brand and values in SGHK Private Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.**Skills and Experience**
- 8+ years of experience in the banking industry
- Sound HKMA/SFC/MAS regulatory knowledge and understanding of the private banking business.
- Solid experience in private banking client statements; ability to adapt and act quickly to drive change by advocating innovative solutions
- Product knowledge is preferred
- Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal key stakeholders
- Excellent written and verbal communication skills in Chinese preferred
- Proficiency in MS Excel, PowerPoint and Word is a must

**Qualifications**
- Manage Conduct
- Manage Risk
- Manage People
- Products and Processes
- Strategy and Business Model (SIF)

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
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