Director, Pvb Servicing

Job ID: 42417

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 22 Oct 2025

**RESPONSIBILITIES**

**Strategy**
- Contribute to overall WRB Operations strategy
- Set strategic goals for Pvb S&T Operations team and guide teams for achieving results
- Support growth and development opportunities for talent management and retention
- Engage key stakeholders and support functions for strategic initiatives and transformation

**Business**
- Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank
- Client obsession and Identify strategic opportunities for transformation of service standards
- Support and lead change initiatives and provide feedback for change proposals
- Deliver sustainable cost saves and service levels on par with or superior to competition

**Processes**
- Be the key enabler for the engineering of new processes or reengineering of existing processes and facilitate its rollout with associated change initiatives.
- Ensure clear update and rollout of Global Service Standards and associated DOIs
- Seek all necessary approvals from OR / FR / Legal / Compliance / Country COOs prior to rollout as program governance standard requirements.
- Digitization of processes is a strategic objective of this role bringing in a transformation from Multi-touch to single touch to zero touch processing.

**People & Talent**
- Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline
- Ensuring framework for objective performance assessment of all team members
- Ensuring right-skilling among team members and training /certification for specific roles
- Enabling a conducive environment for people including effective engagement
- Empowering with appropriate delegated authorities

**Risk Management**
- Proactive identification, preventive controls and mitigation of key process / operational risks
- Strong detective controls and continuous learning and fixing from risk incidents
- Ensuring timely reporting of risk items as per the Group Risk Management Framework
- Drive risk management initiatives across the unit resulting in mínimal or zero breaches and zero regulatory breaches whether data related or others
- Ensuring adherence to all Group Policies and Procedures

**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Displays awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively;

**Other Responsibilities**
- Group S&T COE Function
- Delivery of key objectives for PvB S&T as a part of the Fit for Growth (FFG) program.
- Education Undergraduate / post graduate in engineering science, business or finance with 10+ years of experience
- Languages Business Communication

**Role Specific Technical Competencies**
- Understanding of Banking / Private Banking Products & Processes
- Solution & System Design
- Agile Methodology
- Business Facilitation
- Manage Change
- Risk Management, Governance & Control
- Accounting Knowledge
- Strategy & Business Model
- Service Delivery & Operations
- Domain Knowledge
- Leverage and Deepen Digital Capability
- Team & People Management Skills

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary