Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Customer Care Representative - Your future position?**

As a Customer Care Representative, you will process sales orders from receipt through to shipment for assigned customers or affiliates following our Customer Care guidelines. Also, guide communication between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

**Main Responsibilities**
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements
- Daily customer communication, operations and sales
- Analyze client schedules and prioritize orders
- Resolve issues and handle customer complaints internally and externally
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Coordinate with planning on information relating to demand planning and stock positions
- Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements
- Provide coverage and support accounts for other team members
- Identify the right resolution method based on the issue
- Know how to diffuse a difficult situation and get resolution with the customers
- Identify opportunities for improvements in customer care

**Main Qualifications**
- Secondary Education, Diploma, Undergraduate Degree of any field of study
- 1+ years in customer-facing role, industry experience
- Technical Skills
- Success in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Understanding of Incoterms and Shipping Terminology
- Language Skills: English (other language(s) are an added advantage)

**Our Benefits**
- Attractive package with benefits
- Excellent opportunities for progressive learning and development
- A creative team environment that will inspire you
- Comprehensive healthcare plans
- PTO and family leave
- LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.