Community Support Specialist
2 weeks ago
As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world. This position reports to the Community Lead.
**Key Responsibilities**
- Community engagement, moderation, and support
- Provide technical expertise and solutions via Zendesk for BandLab Technologies brands
- Troubleshooting issues reported by users involving BandLab products
- Drive BandLab digital ecosystem through feedback with the development team
- Identifying support systems and processes to help users better help themselves
- Support general Marketing activities and initiatives
- Be an evangelist for BandLab around the world
- Personally participate and engage users in the BandLab community building direct relationships with fans and influencers
**Requirements**:
- Musician with knowledge and experience in professional music production
- General technical understanding of BandLab, Cakewalk and other products
- Deep, well-demonstrated experience in online community building and social outreach
- Strategic thinker with strong leadership, management, and communication skills
- Able to make critical decisions under time constraints and a full workload
- Able to travel, work long hours and weekends as needed
- Ability to take on new roles, assignments and responsibilities as needed.
- Strong writer with positive and personable communication skills
**Benefits**
BandLab Technologies is a next-generation social technology collective that integrates the physical and digital supply chain around music. BandLab, the group’s flagship digital product, is a social music platform that enables creators to make music and share the creative process with musicians and fans. BandLab combines music-making and collaboration tools, like the world’s first cross-platform DAW, with social features like video sharing, messaging, and discovery. BandLab’s mission is to break down the technical, geographic, and creative barriers between creators, collaborators, and the community.
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