Technical Support Team Lead

3 days ago

Singapore Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
**Responsibilities**:

- Work together with the Case Management Team and the Technical Support Team in the project management and support of all Court Reporting cases.
- Coordinate and carry out efficient and professional physical equipment set up of all court reporting cases.
- Setup and install workstations and mobile devices as needed.
- Effectively interfaces with executive level clients and or their administrative teams to understand the issues they are experiencing, coordinate, execute, resolve technical and case support request.
- Maintains daily logs on case set-up, incident, and solutions report on the cases you support. Prioritize incidents and complaints to assure all service levels are meet.
- Provide support to other operational works groups (Court Reporters, Case Managers, Operations and Resourcing Teams) in related to client support duties
- Constantly review work processes and systems to deliver a more efficient and effective service.
- Works effectively as part of a team, recognizes areas where support is required and offers assistance.
- Opportunity to travel overseas.

**Requirements**:

- Diploma or Degree holder with 1- 2 years client service experience in service industry. Fresh graduates are welcome to apply
- Provide excellence customer service.
- IT/Technical support experience is beneficial although not essential
- Ability to adapt and learn quickly on the job and have an interest in technology.
- Ability to work independently under pressure to meet system performance service levels.
- Good time management, ability to schedule and priorities.
- Effective problem solving and provide solutions & alternatives.
- Ability to communicate effectively with wide variety of users, and teams.
- Flexible with hours, as occasionally required to work early mornings or late evenings and on weekend/public holidays depending on scheduling.

LI-RE1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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