Technical Support Team Leader

6 days ago


Singapore SAGL CONSULTING PTE. LTD. Full time

**Description:
Hiring for **Service Desk Lead **who will manage and lead the technical support team.

**Responsibilities**:

- Manage and lead the technical support team.
- Responsible for overseeing the day-to-day operations of the technical support team,
- Providing guidance and support to team members
- Ensuring that customer inquiries and technical issues are resolved in a timely and efficient manner.
- Set performance goals and KPIs for the team
- Monitor individual and team performance and provide regular feedback
- Improve productivity and customer satisfaction
- Handle Customer Escalations

**Requirements**:

- 10+ years of related experience
- Bachelor's degree in a technical field or equivalent practical experience.
- ITSM Certified
- Proven experience in a technical support role, preferably in a leadership capacity.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Exceptional customer service skills with a focus on customer satisfaction.
- Ability to handle escalated customer issues and manage customer expectations effectively.



  • Singapore HD HYUNDAI MARINE SOLUTION SINGAPORE PTE. LTD. Full time

    **[Job Summary]** The role of the Service Sales Team Leader is to lead and manage the Service Sales team in Singapore, covering Technical Service-related sales (small Retrofit, System Upgradation, Corrective / Routine Maintenance). Regional scope includes SEA, Oceania (Australia & New Zealand), and selected Asia countries (Japan, Taiwan, Hong Kong, China,...


  • Singapore HD HYUNDAI MARINE SOLUTION SINGAPORE PTE. LTD. Full time $80,000 - $120,000 per year

    [Job Summary]The role of the Service Sales Team Leader is to lead and manage the Service Sales team in Singapore,covering Technical Service-related sales (small Retrofit, System Upgradation, Corrective / Routine Maintenance).Regional scope includes SEA, Oceania (Australia & New Zealand), and selected Asia countries (Japan, Taiwan, Hong Kong, China,...


  • Singapore Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Singapore Adyen Full time

    Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to...

  • Team Leader

    2 weeks ago


    Singapore Vopak Full time

    Singapore- Operations- 40 hours**Description of** **this vacancy**: Start your career as a **Team Leader** at Vopak and manage manpower administration, workflow scheduling and communication. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and...

  • Team Leader

    5 days ago


    Singapore Koninklijke Vopak N.V. Full time

    Start your career as a Team Leader at Vopak and manage manpower administration, workflow scheduling and communication. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Team Leader at...


  • Singapore A DREAMWORKS COMPANY PTE. LTD. Full time

    **Job Title: Production Team Leader** **Location**:Tuas We’re looking for a **Production Team Leader**to take charge of daily operations on our manufacturing line. In this role, you’ll balance hands-on work with leadership, coordinating schedules, ensuring quality output, and guiding team members toward success. If you enjoy solving problems, keeping...


  • Singapore Excelitas Technologies Corp. Full time

    Join to apply for the Project Technical Leader role at Excelitas Technologies Corp. 2 days ago Be among the first 25 applicants Join to apply for the Project Technical Leader role at Excelitas Technologies Corp. Get AI-powered advice on this job and more exclusive features. ENABLE your future through light. Excelitas is a global technology leader with more...


  • Singapore Allianz Full time

    Claims Processing Team Leader The Team Leader's overall responsibility is to evaluate more complex data entry, clerical and accounting tasks involved in the preparation and processing of patient insurance claims. Additionally, he / she assists team members and monitors their productivity and efficiency. **Job role**: - Manages routine daily claims...


  • Singapore Epiq Systems, Inc. Full time

    It's fun to work at a company where people truly believe in what they are doing! **Job Description**: **Responsibilities**: - Work together with the Case Management Team and the Technical Support Team in the project management and support of all Court Reporting cases. - Coordinate and carry out efficient and professional physical equipment set up of all...