Customer Service Executive

4 days ago


Singapore TRANSWORLD GLS (SINGAPORE) PTE. LTD. Full time

**Job Title**:Customer Service Officer / Executive
**Location**:Lower Delta, Singapore
**Employment Type**:Full-Time
**Industry**:Freight Forwarding / Logistics
**Salary**:$2,400 - $3,400 per month
**Working Hours**:Monday to Friday, 9:00am - 6:00pm

**Availability**:Urgent hire — able to start on short notice preferred

**About the Role**

We are seeking a proactive and customer-focused **Customer Service Officer / Executive**to join our forwarding team. You will play a key role in providing shipping solutions for customers, ensuring smooth coordination for import and export shipments, and delivering excellent service from booking to delivery.

**Key Responsibilities**:
**Customer Engagement & Support**
- Serve as the main point of contact for inquiries, bookings, and shipment tracking
- Build strong client relationships through regular and clear communication

**Shipment Coordination**
- Coordinate with transporters, permit declaring agents, and carriers
- Monitor shipments and provide real-time updates to customers

**Complaint & Issue Resolution**
- Handle customer feedback professionally and resolve issues promptly

**Documentation & Compliance**
- Prepare and verify shipping documents to meet customs and regulatory requirements

**Billing & Invoicing**
- Process invoices accurately and follow up on payments
- Liaise with the finance team to resolve billing discrepancies

**Sales Support**
- Assist sales team with rate quotations, follow-ups, and post-booking coordination

**Recordkeeping & Process Improvement**
- Maintain accurate shipment records for operations and audits
- Suggest improvements to enhance customer experience and efficiency

**Requirements**:

- Minimum **O Level**education
- Knowledge of sea and air freight procedures is preferred (training provided for entry-level)
- Positive attitude, good communication skills, and able to manage customer disputes effectively
- Knowledge of costing/pricing is an advantage
- Able to work independently and as part of a team in a fast-paced environment
- Proficiency in **English and Mandarin**(to liaise with Mandarin-speaking customers and partners)
- **Singaporeans and PRs only



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