Key Account Manager

TrustYou is on a mission to help make guests happy. We achieve this goal by offering three complimentary platforms powered by hospitality AI.

**Customer Experience Platform (CXP)** helps to improve the hotel quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market the reputation.

**Customer Data Platform (CDP)** merges and masters your data and turns insights into effective marketing, personalized communication and higher customer lifetime value.

**Our Agent Platform** gives personalized recommendations and fast answers for frequent direct bookings and lower operational costs 24/7.

**We trust you make an impact**

At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginner’s mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy

**Position: Key Account Manager - APAC**

**Location of the role: Singapore (Remote)**

As the **Key Account Manager - APAC** at TrustYou, you will be facing and solving new challenges every day. Our Key Account Managers are responsible for building strong client relationships and presenting our new features and products to customers.

**In your role, you will make an impact by**:

- ** Client Relationship Management**: Cultivate and maintain strong relationships with key clients in the hospitality and travel sector across the APAC region.
- ** Account Growth and Retention**: Identify opportunities for upselling and cross-selling TrustYou's solutions to existing clients and execute plans for client retention, ensuring long-term satisfaction and loyalty.
- ** Collaboration with Internal Teams**: Provide valuable client feedback to internal teams to contribute to product enhancements and innovation.
- ** Contract Negotiation and Renewals**: Lead negotiations for contract renewals, upsells, and additional services.
- ** Customer Advocacy**: Encourage satisfied clients to become advocates for TrustYou, participating in case studies, testimonials, and references.
- ** Data Analysis and Reporting**: Utilize data analytics to evaluate account performance, identify trends, and make informed decisions. Conduct business reviews.
- ** Market Understanding**: Stay abreast of industry trends, competitive landscape, and market changes affecting TrustYou's key accounts in the APAC region. Provide insights to the organization regarding market demands and competitor activities.
- ** Salesforce**:Maintenance of our CRM system.

**You are a perfect fit, if you have**:

- A minimum of 3 years experience in Account Management
- Degree in Tourism/Hospitality or strong knowledge of Hospitality industry
- Excellent interpersonal skills with colleagues and clients
- Excellent verbal communication skills and closing skills
- Possess the personal qualities of a winner (as part of the team) - self-motivator, energetic, persistence, confident decision maker
- Excellent verbal and written communication skills in **English & Mandarin**:

- Experience with a SaaS is a plus
- Ambitious and willing to develop skills and knowledge in the field of hospitality
- Willingness to travel

**And most importantly, what's in it for you...**:

- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location

**Why TrustYou?**

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.