Key Account Manager, Reefer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

**Summary**:
As the Key Account Manager for the Reefer team, you will be the entry point of accounts assigned based at the Asia Regional Office (ARO) with active approaches in planning accounts strategies which will clearly defined by CMA CGM Trade and group.

**Main Responsibilities**:
**ARO Key Account Manager - Reefer Management ( 90%)**:
To build and retain good relations with accounts assigned

Have regular visits, meetings, event or exhibition attendance globally if required, ensuring deliver CS excellence, review process improvement plan, broadcast group services and values.

Work closely with ARO Trade team, GBS Team, Legal & Insurance Team, CMA regional offices, HO and CMA CGM agents to have adequate daily problem shooting approaches if any from assigned KAM REEFER.

Support team leaders, trade team and head of ARO Reefer Dept in executing and improving commercial & operational processes on assigned KAMs-RF, so as to drive L&I and utilization.

Have the understanding of non-assigned KAM-REEFERs’ portfolio inclusive of commodity, potential, scale and day to day tasks.

Have the understanding of CMA global trade services and systems

To monitor and review assigned KAMs’ Global performances including existing shares, potential and projects through regular reporting

Spot Trade Manager (STM) Backup (10%)

Create/update price lines in internal pricing system following to Trade teams’ pricing actions.

Adjust allocations when needed as per Trade teams’ instruction (i.e., increase allocation, close vessels, add new voyages etc.)

Troubleshoot and respond to pricing system issues as and when reported by sales and customers.

Communicate with other Trade’s STM as needed to resolve Pricing system route issues.

**Minimum Requirements**:
Diploma/Bachelors Degree Holder, preferably in Marketing, Business or Logistics

Proven track record with 4 years of experience in shipping industry, preferably in sales, account management or commercial business development

Proficient in MS Office Suite

Dynamic personality with excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders

Ability to work independently and make well-judged decisions

Possess strong analytical skills, pays attention to detail

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

Come along on CMA CGM’s adventure