Senior Consultant, Hybrid Workspace

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The primary responsibility of the TS Senior Technical Solutions Specialist is to provide design, configuration and escalated problem management (at expert level) in client environments of high complexity. The TS Senior Technical Solutions Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. They require more than one certification at expert level.

**Working at NTT**

**Create and deliver technical solutions**

This position requires an employee to translate high complexity business requirements into functional requirements and through technical expertise translate the requirements into technical solutions. This employee will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, the technically focused TS Senior Technical Solutions Specialist demonstrates strong business ability, whilst maintaining a mix of both business and expert technical discipline. The TS Senior Technical Solutions Specialist acts as trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies.

**Project implementation**

**Provide problem management**

The TS Senior Technical Solutions Specialist is expected to provide problem management assistance at escalated levels. They act as user support and assist with trouble shooting.

**Best practice**

Mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details. The individual proactively provides experience in practically improving Dimension Data systems, services and operational processes. The individual's performance is consistent and mature, providing high quality and service. The individual demonstrates confidence whilst supporting an increase in successful deals and solutions.

**Provide pre-sales support**

The TS Senior Technical Solutions Specialist engages clients and identifies opportunities at a high level. The provide assistance to Pre-Sales and are involved in pre-sales processes within medium to high complexity customer environments. They display strong client service orientation and strive for client engagement. TS Senior Technical Solutions Specialists assist the Account Management Team with the evaluation and activation of new accounts. They also contribute expertise around the design and configuration requirements in relation to complex RFP / RFI and proposals.

**Behavioural skills**

At this level the TS Senior Technical Solutions Specialist displays persuasive and confident presentation, writing and report/proposal ability. The TS Senior Technical Solutions Specialist displays good interpersonal skills and is able to work well in a team. They have strong technical, quantitative and analytical skills. They are able to motivate a team of Technical Solution Specialists to ensure optimal performance.

The individual will be expected to leverage a deep level of business understanding. They are expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.

The TS Senior Technical Solutions Specialist requires a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change.

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.