Vp Professional Services Asean

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**ASEAN Professional Services Leader**:
**We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place**

**As VP Services Leader for the ASEAN Professional Services business within Salesforce, your role will be to lead the Salesforce Professional Services team to sell and deliver transformational change and business outcomes for our customers. You work as part of a highly matrixed cross functional team in close partnership and collaboration across Sales, Customer Success and Alliances, and the wider partner ecosystem. Your passion is a never ending quest to innovate, improve and enhance our service approach and product delivery methodologies, driving more and more value for our customers, whilst achieving the Professional Services strategic and financial objectives.**

**Primary Responsibilities**
**Lead Salesforce Professional Services across ASEAN, and you will be accountable for**:

- **Champion and implement the Salesforce Professional Services sales and delivery strategies. Translating these initiatives into a 3 year strategic plan specific for ASEAN and to galvanise and engage the broader APAC business around that plan**
- **Responsible for achieving strategic and financial targets including professional services revenue, team utilisation, profitability, customer satisfaction, customer business value, team development, employee engagement, operational innovation & excellence**
- **Successful sale and delivery of highly visible Agentic, Advisory and Implementation projects.**
- **Cultivate strong collaborative relationships across all internal teams, including Licence leadership, Professional Services, Marketing, Sales, and Pre-sales. This includes direct engagement in significant sales opportunities to ensure our customers realize rapid and substantial value**
- **Act as the executive sponsor and valued trusted advisor by our customers and other members of Salesforce, bringing your insight and experience on how to drive valuable outcomes; governance steerco’s, dealing with objections and ‘rolling your sleeves up’ to get the job done**
- **Inspire people to do the best work of their careers, being a multiplier, amplifying the smarts and capability of the people around you, continuing to provide an inclusive workplace as one of Best Places to Work in the region**
- **Attract top talent, and coach and develop high potential professionals consistent with our culture, work with Salesforce Enablement, Training and Employee Success teams ensure ongoing professional development and skill development programs and wellbeing for all team members**
- **Promote a culture of accountability, where leaders hold themselves and their teams accountable to customers, the business and each other.**
- **Championing Salesforce’ Diversity, Inclusivity and Equality Initiative to build a team that is more representative of the society in which we live and mirrors the diversity that we see in our customers**
- **Assimilating newly acquired businesses into ASEAN Professional Service**

**Experience**
- **10+ years experience leading a professional services, customer success or other related organisation**
- **Direct engagement with C-suite and Board level executives with a clear focus on how to create business value through transformation**
- **Held direct responsibility for managing a full P&L with direct accountability and oversight for the decision making supporting that business**
- **Consultative sales experience with a proven record of consistently exceeding KPIs. You will have experience delivering exceptional results in quota carrying roles and account management experience.**
- **Track record in product and business model innovation - approach to create unique customer insights and convert them into replicable, scalable, profitable service offers**
- **Experience leading large transformation programmes enabled through technology and process change**
- **Experience operating in a diverse and fast growt