Help Desk Support Specialist, Hybrid Onsite

3 days ago


Queenstown, Singapore IDEXX Full time

**PRIMARY DUTIES AND RESPONSIBILITIES**:
Perform IT activities in all aspects to support business needs. Maintain and provide IT Help Desk services for clients in different countries across the Asia region.
Participate in the administration and maintenance of the company's IT infrastructure, including network, servers, software, local systems and computers in accordance with the corporate standard.
Support and assist with IT asset management.
Responsible for daily IT support, onsite and remote. Including laptops, mobile devices, software purchase, network, O365 and VPN.
Responsible for IT training, including IT orientation and user education.
Maintain User Accounts and Security Groups via AD (Active Directory).
Assist in planning IT budget and IT procurement.
Work and collaborate with local and global teams to achieve business goals and projects.

**MINIMUM QUALIFICATIONS**:
Degree holder in Computer Science, Information Technology, or related discipline

REQUIRED EXPERIENCE, SKILLS and ABILITIES
Over 4-7 years related working experience
Good understanding and experience supporting MS products and services, including Windows, O365, SCCM.
Good understanding and experience supporting Network related services (TCP/IP, LAN, WAN, VPN & Cloud).
Excellent communication skills and a positive 'can do' attitude
Capable of interacting effectively at all levels from end‐user to senior management
Ability to work with mínimal supervision and follow corporate guidelines.
Flexible and able to support clients out of business hours, when needed.
Strong organizational and time management skills as well as proven ability to manage multiple requests and priorities.
Strong analytical, problem-solving skills.
Experience with Cloud Technologies such as AWS or Azure is a plus.

PHYSICAL DEMANDS
Some travel may be required


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