Senior Executive

3 days ago

Singapore MHA - Immigration & Checkpoints Authority (ICA) Full time

**What the role is**

**What you will be working on**
- Ensure the latest travel policies are communicated to travellers on ICA’s website and other related government platforms in a consistent, clear and accurate manner that is easy to navigate and understand - Draft and publish web collaterals in a timely manner when new travel policies are implemented - Monitor the STO Contact Centre vendor’s performance, and ensure the contact centre’s interactive voice response system is updated and user-friendly - Review public enquiry and appeal patterns to recommend improvements to entry processes, and improve how these processes are communicated to the public - Work with teams across other government agencies to ensure simple and consistent travel policy design for good user experience

**What we are looking for**
- Knowledge in mass communications, web design or user experience design - Good writing ability - Familiar with or willing to learn how to use website Content Management Systems and HTML/CSS - Proactive in identifying areas for improvement and proposing practical solutions - Collaborative spirit to work with other teams in ICA and across government to arrive at mutually agreed solutions - Knowledge of simple programming (e.g. if/else statements) is a plus

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