IT Support Engineer

3 days ago

Singapore ScienTec Consulting Full time

**IT Support Engineer (Software/Web)**
- Working Hours: Shift Work
- Working Location: Central
- Remuneration package: Up to $4k + AWS + Performance Bonus

**Responsibilities**
- Identify and document user and system issues
- Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
- Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
- Liaise closely with business users and build good rapport
- Handle escalations and manage client expectations on an ongoing basis

**Requirements**:

- Qualification in Computer Science or equivalent
- Experience with some programming languages(**HTML**,JAVA) will be an added advantage
- Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
- Comfortable working directly with end users
- Willing to work on rotating shifts including weekends and public holidays

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

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