Desktop Support Engineer L1
1 day ago
The roles and responsibilties of Hardware Support Technician are as follows:
- Provide hardware break fix support, typically by whole unit swap
- Manage spares provided on site
- Provide deskside support, as described
- Execute installations and changes
- Deliver an excellent level of customer service
- Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
- Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
- Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
- Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
**TECHNICAL SKILLS & CERTIFICATIONS**
**Technical Skills**
- Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Effective communication in English and local languages
Pay: $2,000.00 - $2,500.00 per month
Work Location: In person
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