Reservations Officer

**RESERVATIONS OFFICER**

Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

**About the job**

Based at Mandarin Oriental, Singapore within the Reservations Department in Singapore, the Reservations Officer is responsible in playing a vital role in carrying out room sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/She will ensure that all data entry into systems are error free. The Reservation Officer reports to the Reservations Manager.

**As Reservations Officer, you will be responsible for the following duties**:

- Safely drive guests to designated locations, including airports, restaurants, attractions, and other destinations, in accordance with their requests and the hotel’s policies.
- Maintain a clean and well-maintained vehicle at all times, ensuring it is presentable and in good working condition.
- Provide assistance with loading and unloading luggage or any other items as required.
- Create a positive and welcoming atmosphere for guests, demonstrating professionalism, courtesy, and respect at all times.
- Greet guests with a warm and friendly demeanour, addressing their needs and preferences with promptness and attentiveness.
- Adhere to all traffic laws, regulations, and hotel policies to ensure the safety of guests.
- Maintain clear and effective communication with the concierge team, front desk, and other hotel departments to coordinate transportation arrangements.
- Conduct routine inspections of the vehicle, checking for any issues or concerns that may affect safety or performance.
- Keep abreast of changes in transportation schedules, road conditions, and local events.
- Ensure that all correspondence are replied within 24 hours.
- Ensure prompt and accurate answering of all incoming calls within 3 rings.
- Suggest appropriate or ideal package to guests according to the information that was provided.
- Ensure that all follow-up are done promptly and efficiently.
- Upsell wherever possible.
- Ensure that all bookings are retrieved and entered into PMS within the same day.
- Ensure that all daily reports are printed promptly.
- Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.

**As Reservations Officer, we expect from you**:

- At least 1 year experience in luxury hotel industry (any department)
- Good computer skills
- Fluent in English (Written and Spoken)
- Excellent telephone etiquette

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

**We're Fans. Are you?