Soft Service Manager

1 week ago

Singapore JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
- Familiar to the Soft & F&B Scope of Work as defined in the OLA & SFP and responsible for delivery of services in accordance with site SLA.
- Evaluate, review of maintenance contracts of Soft & F&B services for the real estate and make recommendations on contract specifications and upgrading standards.
- Understand the Soft & F&B services operational requirements of the site and ensure that current Soft-service service agreement is maintained to provide necessary supplies and services.
- Oversee day-to-day delivery of facilities Soft & F&B services to the site through designated suppliers, ensuring the highest standards are achieved.
- Develop and implement innovative programmes and processes that reduce short and long term operating costs and increase productivity.
- Establish Soft-service operational procedures and roll out for site staff.
- initiate and maintain Soft-Service 52 week periodic program and measure measure the quality of performance.
- Plan and responsibile for smooth operations of all Soft & F&B services and event management pertaining to the site.
- Ensure proper Soft-services documentation and adherence to the established change management controls for the site.
- Provide monthly Soft-services report to FM.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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