Soft Services Manager

JLL supports the Whole You, personally and professionally.
Soft Services Manager
Work Dynamics - Integrated Facilities Management
**Location**: Jurong Island
Soft Services Manager duties and responsibilities include working closely with the hard services engineering manager. You will lead a team of facility executives and soft services vendors to manage the facility’s day-to-day maintenance, functional operations of the facilities and ensure that all administrative functions, soft services issues and facility services are covered. You will strive for
continuous improvement in the process.
In addition, you will help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You will also be on top of health and safety issues that may arise, and actively participate in reviewing them.
The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
Also part of your mandate is to monitor the facilities infrastructure, vendor’s performance and processes comply with standards. Direct report to the Facilities Manager.
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in
emergency evacuation procedures as needed.
Familiar to the Soft & F&B Scope of Work as defined in the OLA & SFP and responsible for delivery of services in accordance with site SLA.
Evaluate, review of maintenance contracts of Soft & F&B services for the real estate and make recommendations on contract specifications and upgrading standards.
Understand the Soft & F&B services operational requirements of the site and ensure that current Soft-service operating level agreement is maintained to provide necessary supplies and services.
Oversee day-to-day delivery of facilities Soft & F&B services to the site through designated suppliers, ensuring the highest standards are achieved.
Develop and implement innovative programmes and processes that reduce short and long term operating costs and increase productivity.
Establish Soft-service operational procedures and roll out for site staff.
Initiate and maintain Soft-Service 52 week periodic program and measure measure the quality of performance.
Plan and responsible for smooth operations of all Soft & F&B services and event management pertaining to the site.
Ensure proper Soft-services documentation and adherence to the established change management controls for the site.
Provide monthly Soft-services report to FM.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.