Senior Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Senior Order Management Specialist - Your future position?
As a Senior Order Management Specialist you will be the central link between the customer, operations, sales team and our shared service center to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with Customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

**Reporting to**: Customer Care Manager

Main Responsibilities
Strategy design and execution
Execute Customer Care strategy and follow global guidelines
Project management
Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
Subject matter expertise
Provide support for assigned customers and affiliates to meet order requirements and escalate is-sues where appropriate
Actively work with the customer care team on customer intimacy and delivering superior customer experience
Day-to-day communication and collaboration with customers, operations, sales and GBS
Resolve requests for order changes, and issues and handle customer complaints and inquiries internally and externally
When applicable determine corrective action with the help of the Support Office and Control Tower
Prepare Debit and Credit notes, process quality notifications and Customer Returns
Manage customer expectations and build strong relationships
Proactively collect Customer Forecast, enter into the tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meet-ings
Proactively ask for and act upon Customer feedback
Update and maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements
Provide coverage and support accounts for other team members as necessary
Identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Follow the new Customer/product processes and contribute to improving New customer experience
Participate in Customer visits and presentations when required

You?
Are you someone who wants to grow and shape your own world? Who needs a new challenge and brings an excellent contribution to the company? Then come and join us - and improve your world.

**Key Requirements**:
5 years experience in Order management or relevant
University or Diploma
General understanding of customer service
SAP experience will be preferred
Analytical skills on problem-solving
Good communication skill
Willing to learn and develop self within the company

**Our Benefits**:
Attractive package with benefits
Excellent opportunities for progressive learning and development
A creative team environment that will inspire you
Comprehensive healthcare plans
PTO and family leave
- Li-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.