Director, OTCr Resilience Sme

**JOB SUMMARY**
- The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
- The Director, OTCR Resilience Risk, Oversight and Monitoring is a permanent strategic role that requires strong business acumen and a detailed knowledge of key regulations, industry trends, and the ability to collate, analyse and opine on disparate information to support bank-wide effort to manage Resilience related risks within risk appetite.
- The role holder will deliver value by providing specialized knowledge, clear direction, and recommendations on how to effectively manage risk. This includes supporting other locations to help make balanced and informed risk decisions. This makes it critical to have senior stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to create a compelling, yet simplistic vision, for others to follow.

**RESPONSIBILITIES**

**Strategy**
- Lead and manage the pan wide governance for client service resilience ensuring Resilience risks are managed and escalated as necessary.
- Provide and consult on risk forum, reviewing and writing papers, escalating key risk matters to NFRCs & other risk committees and forums

**Business**
- Provide input into relevant risk committees, resilience fora and self-assessment documents, as required.
- Drive risk, process, control simplification initiatives, including oversight of integration of resilience processes, risks and controls across the business and functions.

**Processes**
- Risk MI production (trackers, dashboards, key metrics) covering pan wide resilience processes.
- Curating M7 data and attributes, pan bank.
- Review the control activities as mandated by the CSR Policy and applicable Standards.
- Providing expertise to other OTCR teams on risk issues and events creation, tracking and management of issues and events to completion
- Risk & CFCC Service Catalogue Primary Responsibilities
- 1 | Framework Management
- 2 | Risk Appetite
- 3 | Risk Identification, Assessment & Management
- 4 | Governance
- 5 | Learning

**People & Talent**
- Lead through example and build the appropriate culture and values
- Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line
- Training and support in communicating complex technical concepts to internal and external stakeholders
- In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:

- Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
- Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.

**Risk Management**
- Ensure that all activities are in line with and support of the Operational, Technology & Cyber Risk Framework under the Group’s Enterprise Risk Management Framework.
- Review and assimilate the key principles of the Client Service Resilience Policy & Operational Resilience Standards including its key domains, controls and key roles and responsibilities.
- Ensure early identification and escalation of risks, issues, trends, and developments to line management and relevant stakeholders.

**Governance**
- Support the engagement with relevant Group Boards to demonstrate a robust strategic governance over resilience.
- Chief Product Owner for the resilience with risk and governance oversight ensuring appropriate prioritisation in delivering the strategic plan.

**Regulatory & Business Conduct**
- Displaying exemplary conduct and living by the Group's Values and Code of Conduct.
- Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.

**Key Stakeholders**

**Internal**
- OTCR LT
- OTCR SME, Coverage and Central Functions
- First line T&O teams as Standard owners
- ERM Governance

**External**
- Regula