Platform Lead/ Program Director

**WHO WE ARE**:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
As a Project Delivery Manager at OCBC, you'll be at the forefront of driving change and innovation in the banking industry. You'll have the opportunity to work on high-impact projects that transform the way we deliver financial services to our customers. If you're passionate about project management and want to make a real difference, this role is for you.

How you succeed
To succeed in this role, you'll need to be a strategic thinker with a keen eye for detail. You'll work closely with stakeholders to understand their needs and develop project plans that meet their objectives. You'll need to be proactive, adaptable, and able to navigate complex project landscapes. By leveraging your project management expertise, you'll drive projects forward, mitigate risks, and deliver results that exceed expectations.

What you do

**Change: Plan, Organize and Manage Delivery across the Group**

1) Take leadership to work in collaboration with Business to define the prioritized book of work based on the business technology roadmap.

2) Overall responsible for the delivery of business and technology capabilities aligned with the business strategies and technology roadmap and business-as-usual operations for the Platform.

3) Manage and drive project activities across multiple departments including:
a) Establish roadmaps, project plans, resources, budget, schedule and assign tasks.

b) Ensure that work deliverables are in compliance with Bank policies and regulatory requirements.

c) Provide regular updates to project sponsor and steering committee.

d) Plan and oversea preparation of documentation of each project phase till production deployment.

4) Work closely with Architecture and Engineering to define and govern appropriate architecture and design patterns to drive reusability, scalability and maintainability of the platform - across the Region.

5) Ensure optimal customer and employee experience are delivered for the platform by collaborating closely with Product Owners and across GCOO group.

6) Address and resolve issues raised by teams to ensure timely delivery.

7) Drive continuous improvement to improve delivery quality and productivity of the teams.

8) Manage stakeholders and communication.

9) Oversee internal teams and relationship with vendors supporting the Platform.

**Run: Oversee and ensure continuous availability and health of Production systems**

1) Overall accountable for the health of the platform in Production. This includes:
a) Ensure availability of platform in accordance to agreed service levels.

b) Management of incidents raised - putting in the appropriate structure and process to ensure timeline resolution.

c) Actively work with relevant teams in service restoration in incidents resulting from downstream (e.g. downstream systems, infrastructure, network and so on).

d) Pro-actively put in place monitoring and preventives to detect and prevent incidents (resulting from either tech and IT processes).

e) Address risks associated with platform, including vulnerabilities, capacity management, obsolescence and so on.

2) Plan, forecast and manage the Platform’s operating budget within the annual Operating Plan.

3) As the role cuts across Change and Run, the Platform Lead is expected to drive the root cause analysis and pro-actively bring the learnings back to both the change and run teams.

**Risk Management**

1) Overall responsible for comprehensive risk management for the Platform covering project execution and BAU operations.

2) Accountable for compliance of Technology Architecture framework, Information Security Policy and Guidelines.

3) Accountable for compliance with regulatory and Bank's policy in the day-to-day management of the Platform.

**Financial Management**

1) Overall responsible for management of technology investment budget, covering external vendor and internal resources allocation for the projects within the Platform.

2) Overall responsible for management and driving cost efficiency and resource optimization a