Senior Support Analyst

2 weeks ago

Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing on one of the largest software companies headquartered in Silicon Valley. The Senior Support Analyst is responsible for providing data operations support to JLL client(s) through thorough data analysis and integrity checks, and is ideal for someone eager to engage directly with clients and partner with JLL leadership to shape the long-term direction of their role. The role requires effective interaction with clients, account leadership, and cross-functional teams in a fast-paced environment that demands the ability to manage multiple activities and delight clients simultaneously.

JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing on one of the largest software companies headquartered in Silicon Valley. The Senior Support Analyst is responsible for providing data operations support to JLL client(s) through thorough data analysis and integrity checks, and is ideal for someone eager to engage directly with clients and partner with JLL leadership to shape the long-term direction of their role. The role requires effective interaction with clients, account leadership, and cross-functional teams in a fast-paced environment that demands the ability to manage multiple activities and delight clients simultaneously.

**Responsibilities**:

- Provide guidance and mentorship to junior member(s)
- Work closely with real estate and transaction teams to ensure timely and effective fulfillment of needs
- Conduct monthly quality assurance checks and maintenance on production data to ensure their fit-for-purpose, thereby maintaining data integrity and accuracy across multiple systems and tools
- Provide data operations support to client(s), including updating of portfolio metrics, descriptive analysis and configuring portfolio scenarios
- Prepare presentation decks to a high standard of quality
- Understand and anticipate client needs, proactively addressing their queries and concerns in a timely and professional manner

**Requirements**:

- Bachelor's degree in a relevant field (Engineering, Computer Science, Facilities Management, etc.). Advanced degree preferred.
- Proven experience in managing smart building initiatives or similar complex real estate projects.
- Strong understanding of smart building technologies, IoT, automation systems, and related concepts.
- Excellent project management skills and ability to multitask in a fast-paced environment.
- Experience working with cross-functional teams and managing multiple stakeholders.
- Strong analytical and problem-solving abilities to address technical issues and drive process improvements.
- Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
- Proactive and self-motivated mindset with the ability to take ownership of projects and drive them to successful completion.
- Familiarity with sustainability practices and green building certifications is a plus.
- Flexibility to travel within the Asia Pacific region as required.

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