Customer Relations Executive
1 day ago
2 years exp
**Roles & Responsibilities**
The working hours are as follows:
8.00am to 6.00pm
**JOB DESCRIPTION**:
- To deliver exceptionally high standard of customer service to prospects and existing clients
- Engage customers actively by identifying their needs and making relevant recommendations
- Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
- Tabulation and analysis of data to determine the performance of customer relations
- Maintain and update client's profile and company particular in database and system
- Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
- Work with school administrators to manage all pastoral management issues
- Coordinate and follow up on daily operational contingencies effectively
Do note that the above working hours are applicable during the peak school terms. During school holidays where the school is closed, other working hours may be arranged internally.
**REQUIREMENTS**:
- At least Two (2) years of working experience in a related field is required for this position
- O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
- Possess good customer service skills, has a sense of urgency and a positive attitude in work
- Must be able to work independently and under pressure in a fast paced work environment
- Knowledge in using MS office programs such as outlook, MS Excel and MS Words
- Excellent oral communication in English language, strong interpersonal and active listening skills
We are a Transport Management Company.
**Yeap Transport Pte Ltd **is the leading School Bus Management contractor in Singapore. Our Fleet of school buses serves premiere educational institutions in meeting their total transportation needs.
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