Senior / Service Team Leader, Group Contact Centre

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast‐paced environment and be challenged with...

**Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged...

ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment...

Location- Singapore- Experience- Job Type**Job Description**: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...

Manage the performance and service quality of the CSO. - Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. - Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up. - Performs quality audit checks on the...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

**Overview and purpose of the position** NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment...