People Experience Lead, Singapore

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You manage the in-house operations in the Mondelēz International Business Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

**How you will contribute**

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Managing people and relating well with all center colleagues
- Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
- Managing a shared service or BPO delivery center regionally in a global organization
- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving and managing fluctuating workloads
- Building relationships, motivating, educating, and mentoring
- Taking initiative

**More about this role**

**What you need to know about this position**:
The People Experience Lead role is a hybrid between People Lead and People Experience deliverables.

**Role Summary**

The role delivers essential operational people activity across all our people practices within the “Hire to retire” cycle. The role is also responsible to provide strategic HR business partnering to the Region Finance and Commercial Strategy teams.

The groups this role supports are:

- Region Finance and Commercial Strategy Teams for People Lead deliverables - Approx. 200 colleagues
- The Singapore based sites (includes global/region/BU workforce for AMEA) for People Experience deliverables - Approx. 250 colleagues.

**Responsibilities**:
**People Lead**
- Partner with function leads for Region Finance and Commercial Strategy to create/execute the people strategy for the functions.
- Facilitate strategic talent conversations, calibrations & succession planning. Design and deploy talent programs/projects in line with development needs.
- Make people development a priority and advise, coach and challenge People Managers on developing their teams.
- Partner with functional leaders on organization design & transformation, change management and capability mapping.
- Drive employee relations strategy and people engagement; coach leaders on key cultural elements and organizational values.
- Lead AC planning for target population, in partnership with Finance and business leaders.
- Leverage data analytics and insights to drive business decisions that support delivery of people processes and enable our business strategy.

**People Experience Lead**
- Driving the quality of our employee experience through operational excellence and cultural interventions.
- Drive continuous improvement and process efficiency to deliver on key measures (self-service/MTM etc.).
- Coach and guide People Managers and Employees to use and benefit from self-service.
- Invest in building business understanding and capability for People Experience and Service Delivery.
- Work closely with people services team to help with prioritization based on country needs.
- Deliver people practices in line with all local legal/regulatory frameworks.
- GSCP HR Champion: Ensure our structures and reporting line guidelines comply with the GSCP model for AMEA

**Qualifications**:

- Bachelor’s degree required (Human Resources, or related field preferred)
- 7 or more years of HR functional experience, with at least 4 years in business partnering.
- Ability to develop strong relationships with function leaders.
- Ability to create change strategies and lead complex transformational projects.
- Future focused, thinking ahead and anticipating new opportunities.
- Interpersonal savvy, planning, multi stak