Desktop Support Engineer

1 week ago


HarbourFront, Singapore HELIOS SYSTEMS PTE LTD Full time

**Desktop Engineer - Team Lead**

Job Description & Requirements
- **Key Responsibilities**_
- Supervise and manage a team of IT desktop engineers to provide timely day-to-day IT desktop support, advices, guidance and problem diagnosis
- Assignment of incident tickets and ensure timely resolution to meet Service Levels
- Manage day-to-day work activities of the team, including timelines, expected customer experience, and prioritising work and service requests
- Perform administration/maintenance and works toward continuous optimization of systems performance
- Experiences with M365, Azure and MDM Intune is preferred
- Involved in IT project implementation and migration
- Preparation and presentation of monthly reports.

**_Requirement _**
- . _Min Higher Nitec qualification
- At least 5 years of IT Desktop support with min 1 year as a Team leader
- Technical knowledge of MS Wins OS, M365, MS Azure, Intune, basic network, printers/desktops/laptops/mobile devices support
- Microsoft Domain Management, DHCP, DNS, Active Directory Services (AD)

**Salary: $3600 ~ $4200**

**Duration: 12 months contract (Renewable)**

**Location: Harbourfront**

**Commencement: Immediate**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $3,600.00 - $4,200.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Desktop support: 3 years (required)



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