Desktop Support Engineer
1 week ago
**Desktop Engineer - Team Lead**
Job Description & Requirements
- **Key Responsibilities**_
- Supervise and manage a team of IT desktop engineers to provide timely day-to-day IT desktop support, advices, guidance and problem diagnosis
- Assignment of incident tickets and ensure timely resolution to meet Service Levels
- Manage day-to-day work activities of the team, including timelines, expected customer experience, and prioritising work and service requests
- Perform administration/maintenance and works toward continuous optimization of systems performance
- Experiences with M365, Azure and MDM Intune is preferred
- Involved in IT project implementation and migration
- Preparation and presentation of monthly reports.
**_Requirement _**
- . _Min Higher Nitec qualification
- At least 5 years of IT Desktop support with min 1 year as a Team leader
- Technical knowledge of MS Wins OS, M365, MS Azure, Intune, basic network, printers/desktops/laptops/mobile devices support
- Microsoft Domain Management, DHCP, DNS, Active Directory Services (AD)
**Salary: $3600 ~ $4200**
**Duration: 12 months contract (Renewable)**
**Location: Harbourfront**
**Commencement: Immediate**
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $3,600.00 - $4,200.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Desktop support: 3 years (required)
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