Associate, Group Travel Desk
2 weeks ago
Entry Level
- The Sea Travel Desk is part of the Group COO Office and is responsible for the group-wide international travel policy and process. It is accountable to the Sea senior management team. The responsibilities of the Sea Travel Desk include as below.
- Designing, maintaining, and ensuring group-wide compliance with the Sea International Travel Policy;
- Processing requests for hotel and flight bookings in a timely and pragmatic manner in accordance with the Sea International Travel Policy;
- Working closely with third-party vendors and booking agents to operationalize bookings;
- Maintaining good and proper records of all travel requests and bookings for billing and management reporting purposes through the self-developed travel management system and purchasing system;
- Addressing feedback and clarifications from travelers regarding their bookings;
- Responding to after-hours travel emergencies and urgent requests;
- Implementing continuous improvement initiatives (e.g. travel policy refinement, frontend and backend system improvements, third-party contract negotiations, etc.)
- Regular reporting to management on travel demand and patterns, as well as ad-hoc analysis when required; and
- Other special projects pertaining to company travel policy and operations.
**Job Requirements**:
- Adaptability to evolving business requirements
- Willingness to learn and perform tasks across the front, middle and back office
- Process-driven with strong execution ability
- Systematic, with excellent attention to details
- Excellent team player, with willingness to go the extra mile for teammates
- Proactive in proposing areas for continuous improvement
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