Apple Mac Support Engineer

6 days ago

Singapore FAR STREAM TECHNOLOGIES PTE. LTD. Full time

**Responsibilities**:

- Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
- Provide fault resolution and escalation (Level 1, 2 and 3).
- Ensure Industry best practices in IT are adhered to and can withstand audits.
- Maintain accurate documentation on of all process and escalation.
- Prompt service report as well as Routine maintenance report.
- To perform other IT related duties when assigned by the management.

**Desired Skills & Experience**:

- Experience with on-site deployment, debugging and customer support.
- Communicate fluently in English - spoken and written.
- Resourcefulness, ability to problem-solve in a systematic approach.
- Good organization skill and able to work independently.
- Possess the right attitude to learn and execute with sense of urgency.
- 3-8 years of experience in relevant MAC and System support.
- Managed Enterprise Customer with more than 100 MAC user environment.
- Well Trained in Microsoft M365 service with focus on Intune implementation.

**Technical Competency**:

- Technical scope (Back-end) with strong MAC setup and debugging.
- Automated logging, usage report generation and bug reporting.

**Education**:

- ITE / Diploma in Engineering or Information Technology preferred but not essential.
- Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.

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