Portfolio Manager Cls

**I. The Portfolio Manager (GSM) is expected to manage a portfolio of client studies and/or assume special assignments including but not limited to: department liaison, mentoring responsibilities, leading process improvement projects, leading initiatives with departmental impact and beyond, etc.**

**For the part related to managing a portfolio of studies, the duties and responsibilities are identical to those of a Sr. Global Study Manager**:
**Key contact for clients; Liaison between Clients, CRO, and Labcorp** **Displays strong leadership to ensure successful interactions between Labcorp study team members needed to provide seamless study delivery to the client.** **Provides project management oversight; focusing on key client deliverables through enhanced budget, risk, and milestone management.** **Facilitates communications between Client and extended Labcorp study team, including Study Design Lead and Regional Study Coordinator.** **Performs review of SOW to ensure quality implementation of client specifics and requirements.** **Manages a portfolio of global, high-complexity studies; provides program oversight when necessary.** **Acts as an ambassador on behalf of the client within Labcorp CLS and across Labcorp business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills** **Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements** **Demonstrates through appropriate self organization the ability to manage conflicting priorities and to make difficult decisions** **Able to act efficiently in an environment with dynamic timelines and priorities** **Accountable for the implementation, monitoring and reporting of performance metrics** **Actively participates in Labcorp CLS development through continuous process improvement, quality and productivity** **Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients** **Demonstrates strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time and within budget** **Displays appropriate self organization and ability to manage conflicting priorities** **Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date** **Comply with LCLS Global Project Management strategy** **Support a culture of continuous improvement, quality and productivity** **Other duties as assigned**

**For the part related to special assignments**:
**DEPARTMENT LIAISON**

**Serves as the point of contact for implementation of changes and communicating general information or concerns between the departments** **Identify and resolve recurring issues that generate negative impact on quality, client delivery and Project management internal efficiency.** **Define department strategy for the area assigned - current state and future state** **Meet with assigned department representatives at least on a monthly basis; ensure that meeting minutes are kept updated and communicated to all concerned parties** **SOP process review, work instructions and JobAids** **Manage Knowledge Management System** **Works globally with counterparts, identify and manage SME network as needed** **Meet with the liaison group on regular basis** **Leads and implements process improvements on behalf of Project Management department** **Work with leadership team to build succession plan (sustainable process & talent identification) & responsible of training the successor** **Other duties as assigned**

**MENTORING**

**Mentor assigned Project Management staff, including new comers in the department** **Assists the training team with on-boarding and continuous learning and serves as Subject Matter Expert for training modules as assigned**Other duties as assigned**

**CLIENT LEAD**

**Acts as Project Management counterpart for Alliance Leaders (if assigned) or Account Executives for all operational related aspects of a clinical study, programs or accounts; if no Alliance Leader is assigned, the Client Lead is expected to interact with client contacts beyond operational matters (eg. strategic discussions, pipeline information, etc)** **Demonstrate high level knowledge of study designs for the entire portfolio of assigned clients** **Support all internal teams during client escalations and issues resolution; coordinate communication for issues affecting multiple protocols for assigned clients** **Responsible for development and maintenance of assigned clients specific templates and guidelines** **Responsible for shared knowledge process for items related to assigned clients** **Define, report and manage Key Performance Indicators for the assigned clients or programs; communicate actions internally and ensure their implementation** **Train Labcorp CLS team (including Global Study Leads, Global Study Managers, Regional Study Coordinators, and Client C